Request Account Deletion - BeHealthy

Last Updated: January 2025

How to Request Account Deletion

BeHealthy respects your right to delete your account and all associated data. You can request account deletion using one of the following methods:

Method 1: Through the App (Recommended)

1. Open the BeHealthy app on your device
2. Navigate to Settings (tap your profile icon, then tap Settings)
3. Scroll to the Account section
4. Tap Delete Account or Request Account Deletion
5. Follow the on-screen instructions to confirm your request
6. You will receive a confirmation email once your account deletion request is processed

Method 2: Via Email

1. Send an email to inquiry@behealthy.ph with the subject line: "Account Deletion Request"
2. Include the following information:
   • Your registered email address
   • Your full name (as registered in the app)
   • A clear statement requesting account deletion
   • Confirmation that you understand this action is permanent
3. We will process your request within 30 days and send you a confirmation email

Method 3: In-App Support

1. Open the BeHealthy app
2. Navigate to Settings → Help & Support
3. Select Contact Support
4. Choose Account Deletion as the topic
5. Submit your request through the in-app support form

---

What Data Will Be Deleted?

When you request account deletion, BeHealthy will permanently delete the following data associated with your account:

Personal Information

• Account email address and authentication credentials
• Profile information (name, age, gender, height, weight, activity level, goals)
• Profile photos

Health Data

• All blood pressure readings (systolic, diastolic, pulse)
• All blood glucose/sugar readings
• All weight measurements
• All food logs (descriptions, calories, macronutrients, meal photos)
• All medication reminders and logs
• All injectable medication logs
• All daily task completions
• All health symptoms and notes
• All health insights and analytics data

Gamification Data

• All badges and achievements
• All streak records
• All perfect day records
• All gamification summary data

App Data

• All app preferences and settings
• All notification preferences
• All sync queue data
• All local and cloud-stored data

---

What Data Will Be Kept?

The following data may be retained for legal or operational purposes:

Anonymized Data

• Aggregated, anonymized usage statistics that cannot be linked to your identity
• Anonymized health trend data used for app improvement (no personal identifiers)

Legal Requirements

• Data required to be retained by law (e.g., financial transaction records if applicable)
• Data related to ongoing legal proceedings or disputes
• Data required for tax or regulatory compliance

Backup Data

• Data in automated backup systems may be retained for up to 30 days before permanent deletion
• This ensures we can restore your account if you change your mind within the retention period

---

Data Retention Period

Important Notes:

• Once your account is deleted, this action cannot be undone
• You will lose access to all your health data, logs, and history
• If you have cloud sync enabled, data will be deleted from both local device storage and cloud servers
• Guest account data is stored locally on your device and can be deleted by uninstalling the app

---

Before You Delete Your Account

Export Your Data (Optional)

Before deleting your account, you may want to export your health data for your records:

1. Open the BeHealthy app
2. Navigate to Settings → Data & Privacy
3. Tap Export Data
4. Choose your preferred format (PDF or CSV)
5. Save the exported file to your device or cloud storage

Note: Data export is available for authenticated accounts only. Guest account data cannot be exported.

Consider Alternative Options

If you're concerned about privacy or want to stop using cloud sync, consider these alternatives:

• Disable Cloud Sync: Keep your data local-only (Settings → Account → Disable Cloud Sync)
• Unlink Account: Convert to guest mode while keeping local data (Settings → Account → Unlink Account)
• Sign Out: Sign out of your account while keeping data on the device

---

Guest Account Deletion

If you're using BeHealthy as a guest user (without an account):

• Local Data: All guest data is stored locally on your device
• Deletion: Simply uninstall the app to delete all guest account data
• No Cloud Data: Guest accounts do not sync to cloud servers, so no cloud deletion is needed

---

Confirmation and Verification

After you submit an account deletion request:

1. You will receive an email confirmation at your registered email address
2. The email will include a verification link (if required)
3. Once verified, your account deletion will be processed
4. You will receive a final confirmation email when deletion is complete

If you do not receive a confirmation email:

• Check your spam/junk folder
• Verify you're using the correct email address
• Contact us at inquiry@behealthy.ph for assistance

---

Questions or Concerns?

---

Your Rights

Under data protection laws (GDPR, CCPA, etc.), you have the right to:

• Request deletion of your personal data
• Request access to your data before deletion
• Request data export before deletion
• Withdraw consent for data processing

BeHealthy is committed to honoring these rights and will process your deletion request in accordance with applicable laws.

---

This Account Deletion Policy is effective as of the date listed above and applies to all users of the BeHealthy mobile application.

← Back to Privacy Policy